From Mom & Pop Shop to Leicester’s Full-Service Auto Repair Center

Deb has been a member of the Entwistle team since she and Charlie took over the business in 1990. Her title is Office Manager but that doesn’t begin to tell what she does here. Over the years she has been bookkeeper, service writer, tow dispatcher, IT department, payroll clerk, and human resources director among many other roles. Deb is an integral part of the business and everyone looks to her for solutions and answers. She is always up for any task that is thrown at her.

Chuck is a friendly and dedicated automotive technician whose priority is to professionally diagnose your vehicle, so you never pay for more than you need.  He believes in honesty and integrity, and is an asset to our shop in providing the service team with an accurate picture of the maintenance your vehicle requires to keep it in tiptop shape, ultimately helping you avoid breakdowns and more costly repairs. Chuck attended Bay Path Vocational with a concentration in machine shop, Leicester High School, and Quinsigamond Community College before earning an automotive degree from Barron Institute. Chuck is also an ASE-certified Master Technician, L-1 master technician (computer repair), and has obtained additional training through Automotive Training Institute in Personnel Management and Human Resource Development. He has been a member of our staff for 17 years.

Lucas is the friendly and helpful service writer at our shop. He is always ready to help you sort out the priorities for keeping your vehicle in perfect running order, and as a trained automotive technician before becoming a service writer, he is genuinely knowledgeable about auto repair. Lucas has been an integral part of our team for over 11 years, and his knowledge has brought a new level of professionalism to our service department. He graduated from Bay Path Vocational with a concentration in auto repair, and attended Quinsigamond Community College concentrating in business management. He holds certifications from ASE in auto repair and service writing, and is a certified GM technician. Lucas also became a licensed Auto Damage Appraiser in 2016.

Louie has been an important member of our team for 15 years, serving as both a technician and a tow driver. When Louie shows up to tow your vehicle, you can be confident your vehicle will be well cared for based on his experience as both a technician and a tow driver, and his helpful nature. He is caring, considerate, and always willing to answer all your questions in a friendly and competent manner. HE LOVES HIS JOB, AND IT SHOWS.

Ron is the newest member of our staff, having joined our team in 2016, but he comes to us with 25 years of experience in the towing industry. Ron loves serving the public, and is always quick to respond to any emergencies that come up, 24 hours a day, seven days a week—a rare breed. 

Bonnie is a capable and enthusiastic accountant who expertly handles all the challenges our back-office throws her way. Also, she is always ready to jump in and help the service department by waiting on customers and dropping off or picking up customers when needed. Otherwise, Bonnie is quietly working behind the scenes, and her seven years with us makes her an asset to the larger workings of our auto repair shop.