Customer Reviews & Stories

I usually never write reviews, but I thought that this one deserved it. One day it went to start my car, but it was dead. I called AAA and they came out. The gentleman tried the battery, but that wasn't the problem. He had thought maybe it was something worse. It was towed to Entwistle's garage and they diagnosed that it was the timing belt. They quoted me a price, I checked out a few sources and felt it was right. I asked them to proceed. They worked on the car until it was perfect. I was very pleased with the friendly and professional manner in which I was treated. I'd like to thank Charlie, Chuck, Lucas and the very good natured Bobby!Alexandra McKinney

— Google Review

I had 2 broken cv axels and was going to have my car towed to my job because I work in a dealership, the tow company was Entwhistles which is also a garage Charlie contacted me and asked if he could diag my car, he picked up my car at my house and while he checked out my car he gave me a loaner car, being on a tight budget and a single mom he gave me a great deal and my car is running great.... I will be going back for other needed service!

— SureCritic Review

Ha this is nice waiting in a very nice make shift old gas station between where the pumps used to be smoking a butt waiting for the father in law to be's cars to be inspected nice place I recommend it! Indoor seating offers too. Haven't checked it out it's too nice out here.

— Facebook Review

My car was towed here following a total loss collision; The staff was helpful in providing a rental immediately and assisting me through the claims process which resulted in a better offer for my vehicles worth.

— Yelp Review

Just wanted to let the owner know of this business that today (Sunday) I almost had to get my car towed to the dealer. But I was so happy that after AAA kept me in the loop of your arrival that the driver Adina the female tow driver is one of the nicest and most knowledgable people I've ever dealt with. We checked over the car and didn't need the tow after all. She was so helpful AND she even followed me to the gas station in case anything else came up.  If I need AAA again (I'm a Gold Plus Member) and I will request your garage and the driver specifically again. Ty

— Facebook Review

One of the worst garages I have ever come across owner is fake as fuck they put on a act to get your business . Very shity body work an paint stay the fuck away don't give this a penny !!!!

— Facebook Review

Exceptional service and courtesy and the final result was excellent.

— SureCritic Review

When I was a kid back in 1963 my father said they sucked, I guess things have not changed. I did have a crush on Jeanne though Jackie was beautifull and chuckie was a little on the fancy side.

— Facebook Review

I don't understand all the negative comments. I've been going to Entwistles for YEARS and ALWAYS drove out of there completely satisfied. When I have my car fixed, I want to be sure I won't find myself broke down on the road somewhere, and never feel this way when it is worked on at Entwistles. Thank you Charlie for years of exceptional service.

— Yelp Review

I've been going to Entwistle's garage for over 10 years now and the service has been nothing but great.

— Yelp Review

We live about 70 miles from Entwistles and were on our way to the Spencer Fair on a Sunday when the power steering failed and the car began overheating. Although no coolant was leaking, the temperature gauge climbed to the red zone. We were able to drive a few miles back on Route 9 and saw Entwistles and pulled over. We were met by Joe and other colleagues and they set us up with a free loaner car saving us a cab ride and rental charge. The next business day I spoke with Lucas and he explained what need repair. He, like Joe, was professional, honest and very helpful. The car was repaired following day and they accommodated my picking up the car after hours. I also met Charlie when I go to the garage. The work was done on time and on budget. Most importantly, the car (with 209,824 miles on it) feels like new again. Thank you for assistance, professionalism and courteousness. I only wish you were closer to my home. P.S. The loaner car allowed us to still get the Fair so it wasn't a lost trip after all. I highly recommend Entwistles Garage.

— SureCritic Review

I appreciate any business, in which an owner takes the time to listen and understand where a customer is coming from. After our interactions and finding an agreeable solution, I would recommend Entwistles garage as a place for anyone to get his/her automobile worked on. After being in contact with Charlie Entwistle about my experience, I was pleased to find him a man of his word. He did issue me a refund we agreed upon and has guaranteed any future work to be done by him personally.  I truly appreciate Mr. Entwistle's obligations and ethical standards he pursues and has displayed to me and my family,  Thanks Charlie and Debbie

— Yelp Review

Entwistle's has always treated me well, once for an ignition replacement, and a second time for Auto body work... They let me use a free rental to get to and from my job, without it costing me anything,   Just for letting them do the work.. They did a fabulous Job, and were very prompt, very courteous.. I would recommend any work you need done to your vehicle be done by these professionals.

— Yelp Review

We had a flat tire in Spencer and the 2 mechanics, Steve and the tow truck driver stayed late on Friday night to help us. They made sure we had a good tire, even connecting with the tire vendor before they closed, bringing us the tire and installing it. I felt very well taken care of as a visitor from New Jersey. I would recommend them highly for their excellent service.

— Google Review

I haven't had any extensive work performed.  I just had my four tires mounted and balanced.  The waiting room was clean and so was the bathroom.  I was given a fair price and I am satisfied with the work.  I had to wait about 45 minutes to get my truck in, but I had not set up an appointment.  Overall I'd say I am happy with my visit and will be back.

— Yelp Review

Good service really helped me out

— Google Review

Great place to go, chuck is the man!  Atmosphere is friendly and family owned.  Dealt with them a few times and all has gone pretty smooth! I will be returning in the future.

— Yelp Review

My husband and I got caught in the flash flooding in Worcester, Friday night Oct. 21st and got water in the engine.  I called my roadside assistance and, because cars were getting towed all over the city, mine got towed by Entwistle's Garage in Leicester.  Terry, the tow driver, was very nice.  He was very reassuring and calming in a horrible situation.  I had him tow the vehicle to their garage.  Turns out, the engine needed to be replaced. Thankfully, insurance covered it.  Unfortunately, I didn't have rental on my insurance.  I got a rental from Entwistle's that next morning which was a Saturday.  I did end up getting a better rate through my insurance company so I ended up going to Enterprise, but Entwistle's was there with a car IMMEDIATELY.  Deb, Bonnie, Charlie and Lucas were great.  The repair took a little longer than I expected, but they were so nice to work with and were so accommodating when I would call for updates.  I would definitely recommend them to anyone.  The vehicle drives great, no leaks...it's perfect!  Thank you, Entwistle's...you made me feel so much better at a very stressful time!

— Yelp Review

Always a pleasant experience here. Have been a few times and will be returning. Chuck was a great help!

— SureCritic Review

The people are honest, respectable and treat you like family.The prices is excellent. I  highly suggest bringing your car or truck to Entwistles. 

— Google Review

Great place good good peaple who know what they are doing every time I bring my car in its fixed right the 1st time. I never seen such freindly and kind people at a repair shop ever. They have free loaner vehicles!!! the best part is they show they really care. thank you so much Entwistles see you soon. 

— Google Review

I have been going to Entwistle's for 8 years now- and I truly cannot believe the negative reviews on here!  I stopped in with a quick problem driving by, and they diagnosed a huge problem instantly- and lent me a car while they fixed it!  I drove a 94 camry with over 180,000 miles on it, and thanks to Lucas and Charlies TLC, I passed it down to my younger brother- it now has over 225,000 miles on it, and runs great!   Lucas is knowledgable, kind, and will not let you leave the shop with an unsafe vehicle- sometimes even if you can't afford the work!  When I bought a car from a dealer, Lucas looked it over, and found six or seven problems that the dealer hid from us! Lucas wrote it all out, and the dealer did it under my warranty.   I was their customer as a broke college kid, and could often barely afford the work on my car- they gave me discounts almost every time I went in, did payment plans, and did some work for free!  Now that I have a job, I bring in my new car every time it needs to be fixed. If you value family businesses, if you care about your car, shop here.

— Yelp Review

Charlie, Lucas and Dave went beyond the call of duty for me. They made every effort to please there customer. Even when the issue was found to be the fault of the manufacturer.

— Google Review

Great job by Adina (via AAA) in changing my tire. Very polite, friendly, and helpful. She even marked the nail so save me time at the local garage tomorrow. Thanks!! Share

— Facebook Review

Amazing service!! Fast battery replacement. Very professional. Thank you!!!!! :)

— Google Review

I am new to this area and at the end of January, I lost control of my car in a snow storm and hit a mailbox and did a fair amount of damage to my car. I was absolutely panicked and stressed out about the damage to my car. Entwistle was initially dispatched by my insurance company to tow my car to a repair shop. When Entwistle called me to confirm the details, I ended up on the phone with the owner who took the time to talk to me, explain the process and how he can help me after business hours and from his personal cell phone.  After speaking to him,  I was immediately calmed and reassured that he would help me and that everything would be ok. I was also able to save money by renting a loaner car from the shop which was a huge savings and very convenient for me. Entwistle not only repaired my vehicle to the point that it looks brand new, but went above and beyond by doing an oil change which was needed and cleaned the inside and outside of my car! I am so impressed by the repair on my car and the timeliness in which the work was completed. They were able to save me a substantial amount of money at the end of the day and went above and beyond by helping me with a payment plan that worked for me. I can't begin to tell you how glad I am to have had my car serviced and repaired with Entwistle Garage. I would not only recommend this to good friends and family but I will absolutely be bringing my car back for all of my car maintenance and repair needs.

— Yelp Review

I don't understand all the negative comments. I've been going to Entwistles for YEARS and ALWAYS drove out of there completely satisfied. When I have my car fixed, I want to be sure I won't find myself broke down on the road somewhere, and never feel this way when it is worked on at Entwistles. Thank you Charlie and Lucas for years of exceptional service.

— Google Review

Got my state inspection done here. Fast service and try respectful, friendly people. They gave me coupons for further car work.

— Google Review

While driving from Maine to New York, we blew a tire in Massachusetts and AAA sent Adina Swett from Entwistle's Garage to come pick us up. She agreed to come get us and tow us all the way down to Long Island. She treated my boyfriend and I will nothing but respect and kindness and made it possible for us to get to our destination safely. She was absolutely wonderful and treated our car as if it was her own. I would recommend her and Entwistles any day after the way they treated us. Thank you Charlie, Lucas, Nick and especially Adina...you were all wonderful!!

— Google Review

I've known Charlie for over 40 years! I won't take my car anywhere else. When my car leaves there, it is ALWAYS fixed correctly! I don't find him over priced at all. He is very fair and a pleasure to do business with.

— Yelp Review

I just got my truck towed by adina she is one of the best tow truck drivers I've delt with in my 30+ years as a mechanic very professional and takes pride in her work. Will always use you as long as you keep employees of her caliber working there.

— Facebook Review

Had an unexpected breakdown and car was towed in. I felt I was treated fairly and  professionally at Entwhistle's as well as in a timely manner.  The car was fully repaired and I have had no further issues. I am grateful that I ended up at that garage.

— Google Review

Entwistle's Garage is AWESOME!! Specifically Charlie and Lucas, whom I dealt with, were both so friendly and accommodating after I was rear ended and my car needed to be fixed. Charlie assured me that I would be taken care of, and I was treated like FAMILY, not like a number or dollar sign off the street. They did an impeccable job reparing my bumper, trunk, and rear panels, and the paint was perfectly matched and the body lines are crisp!! I couldn't have asked for better service!! Wonderful people!! I'll be back!! :)

— Google Review

Friendly and honest. Excellent tow driver's committed too 100% customer satifaction. Good turn around and even a free loaner car! Outstanding!!

— Google Review

My husband and I got caught in the flash flooding in Worcester, Friday night Oct. 21st and got water in the engine.  I called my roadside assistance and, because cars were getting towed all over the city, mine got towed by Entwistle's Garage in Leicester.  Terry, the tow driver, was very nice.  He was very reassuring and calming in a horrible situation.  I had him tow the vehicle to their garage.  Turns out, the engine needed to be replaced. Thankfully, insurance covered it.  Unfortunately, I didn't have rental on my insurance.  I got a rental from Entwistle's that next morning which was a Saturday.  I did end up getting a better rate through my insurance company so I ended up going to Enterprise, but Entwistle's was there with a car IMMEDIATELY.  Deb, Bonnie, Charlie and Lucas were great.  The repair took a little longer than I expected, but they were so nice to work with and were so accommodating when I would call for updates.  I would definitely recommend them to anyone.  The vehicle drives great, no leaks...it's perfect!  Thank you, Entwistle's...you made me feel so much better at a very stressful time!

— Google Review

I had Entwistles garage put a pair of tires on my 24ft camper, seemed everyone else nearby was booked for weeks.  They replaced both tires, corrected air in tires and I was on my way.    About a month later I damaged a tire from a pothole and contacted Charlie and he advised me I was covered with the road hazard protection, the next day he sent driver to my location , removed tire,  drove back to get new tire and came back and installed new tire.  The service was great, on time, and he was able to work with my insurance co----roadside assistance I had.  Every thing worked out BETTER than expected.  Kudos to Entwistles garage!  Job well done.!

— Google Review

Best service without the hassle,. Honest, dependable, best place to bring your vehicle...they will help you with everything.. very reasonably priced.

— Google Review

You know we got an oil change and sticker. They were unable to call us to let us know it was done due to a high volume of cars, so the car stayed overnight. Yes i got upset BUT they messaged me first this morning BEFORE OPENING to let me know and apologize for the inconvenience. THAT goes a long way. Lesson for me not to get upset at others people mistakes, things happen. So thank you Entwistle's we look forward to doing business with you.

— Facebook Review

I called AAA and a tow driver from Entwistle's came to the rescue. He was incredibly kind and went the extra mile, bringing me and my car to the garage so that we could permanently seal up my tire (instead of leaving me with a spare and a tire to then have to go get fixed myself afterwards). Everyone was attentive and friendly, and a bad morning was quickly turned around. Thank you!

— Google Review

My mom took her SUV there after it had been flooded pretty bad. She always said they were so good to her and that they stayed in contact every step of the way. After something like that happens to you, it's so great to have a garage take good care of you. Even picking up the car they were pleasant and got us out the door within minutes!  Great place and I would recommend them. Thank you Charlie!!!

— Yelp Review

I recently had a totaled car. During a very difficult time the people at Entwistle's took good care of me. They protected my property, gave me good advice on dealing with the insurance company and showed a high level of customer service. Charlie was great!

— Google Review